About our products
What is the composition of your mulberry silk pillowcases?
Our pillowcases are made entirely of silk. 100% mulberry silk, nothing but silk.
How do you close the pillowcase?
The pillowcase closes with a very discreet zipper, hidden in the seam.
We worked with the workshop to reinforce the seams to have very strong seams at both ends.
How do I wash my mulberry silk pillowcase and sheets?
3 things must be absolutely respected to wash your silk pillowcase (or your sheets) so that it lasts over time:
- It must be washed at 30°
- With a spin of 400 rpm (600 max)
- Wash inside out
In addition to this, it is recommended to wash them in a small protective bag and with similar colors.
Silk pillowcases dry very quickly, in less than a day they will be usable again to sleep on.
Very practical, you do not need to iron your silk products.
How do I wash my silk face mask?
The most practical way to wash the silk face mask is to wash it with Marseille soap (another soap will do the job very well) under hot water.
The mask then dries in a few hours. It is also possible to machine wash it at 30 degrees.
Soap kills bacteria and germs and so there is no need to heat our fabrics to 60 degrees to kill viruses and bacteria.
Where are the products made?
Our silk is designed in France. Each fiber is a reflection of unique and preserved artisanal know-how.
We have chosen the highest quality silk, graded 6A, which is distinguished by its exceptional length and softness.
Our partners are small cooperatives of 60 people who take care of the weaving and sewing themselves.
What is a momme?
The momme is the unit that defines the weight per square meter of silk .
This is why our 22 momme pillowcase will be around 40 grams lighter than the 33 momme.
The higher the momme unit, the thicker and heavier the silk will be. 33 mommes is the highest unit that exists.
The texture for the 33 mommes is therefore more luxurious because the material is denser and thicker.
However, the 22 mommes is quite satisfactory knowing that the silk resists over time.
Delivery and returns
Which countries do you ship to?
We deliver to our customers all over the world.
What are the delivery times?
Our products are shipped within 48 hours and delivered in France and Europe within 4 to 6 working days.
For the rest of the world, delivery is made within 6 to 10 working days, depending on the delivery method chosen.
We leave your order 'on hold' for 24 hours for any possible modifications, then it is shipped within 48 hours.
For pre-order products (out of stock), the shipping time will be indicated on the product page. We deliver worldwide, with a fast and efficient service.
What to do in case of delivery problems?
If you have any problems or questions during delivery, you can contact us at contact@silkhouse.fr
Silkhouse is not responsible for packages that go missing after they have been registered by the carrier. Once your package has been reported as delivered, we are no longer responsible. Refunds or resends will be made on a case-by-case basis.
If you have any problems, we recommend that you contact the carrier concerned directly.
How long does it take to return a product if I am not satisfied?
You have 14 days from the date of purchase of your order to return your item to us.
How do I track my order?
All you need to do is enter your email address and postal code used when ordering.
You will then have precise monitoring of the status of your order.
If your order is not yet found by the system, it means that it has not yet been shipped. A little patience and it should appear shortly.