FAQ

About our products

What is the composition of your mulberry silk pillowcases?

How do you close the pillowcase?

How do I wash my mulberry silk pillowcase and sheets?

How do I wash my silk face mask?

Where are the products made?

What is a momme?

Delivery and returns

Which countries do you ship to?

What is insured delivery?

What are the delivery times?

What to do in case of delivery problems?

How long does it take to return a product if I am not satisfied?

How do I track my order?

I haven't received my tracking number yet, is this normal?