The Silk Pillowcase Doesn't Suit You? What to Know Before Returning It
Shop the Silk Pillowcase →A 14-Day Window to Change Your Mind
From the moment the order is received, fourteen days are allowed to request a return — enough time to try the pillowcase for a night or two and decide with full knowledge, provided it hasn't been washed yet.
The Concrete Conditions for an Accepted Return
The item must remain unwashed, unused, and in its original packaging with tags attached — once these conditions are met, simply contact customer service before sending anything back, with return shipping costs covered by the buyer and refund issued within ten business days after approval.
| Condition | Return Accepted | Return Refused |
|---|---|---|
| Item washed | check | |
| Tags and original packaging present | check | |
| Request made within 14 days | check |
A Clear Policy That Protects the Buyer Without Surprises
Contacting customer service before sending anything back and keeping the item intact until the final decision remains the simple reflex that guarantees a hassle-free return, in line with the 14-day legal right of withdrawal in force within the European Union.
Read the full post-operative sleep protocol →
